Question:
I've entered my details, but nothing happens when I want to control if I've got any emails.
Answer:
Did you have the correct GPRS settings? Every service provider have details about how to go forth with browsing the internet on your mobile phone and use WAP. Go to the homepage of your service provider and see if you can collect the correct settings for your mobile phone.
Question:
Why don't I get a message on my mobile phone every time I get an email, as when I get an SMS?
Answer:
You can get this effect through PUSH. Momail supports this and it means that you can have your emails delivered to your mobile phone as soon as they arrive on our server. Consult your manual to see if your mobile device is capable of having PUSH activated.
Question:
I have forgotten my password, what do I do?
Answer:
If you've forgotten your password, click LOG IN on the upper-rigt menu. You'll get to the login where you'll also find the link to forgotten password below the login fields. Click on the link and follow the instructions on the page that follows.
Question:
Can I use my other email accounts with Momail?
Answer:
Yes you can. You just simply forward those accounts to your Momail address. Make sure you save a copy of the original email on your originl inbox. If you're having problems with forwarding your email, see My email accounts in your Momail account pages for how to let Momail fetch the mail for you automatically.
Question:
Is it cheaper to use Momail than MMS?
Answer:
Yes, Momail's dynamic email service adapts the content in your emails to your mobile phone so that you'll get a remarkable difference in file size when it comes to pictures and documents. The download time per email is therefore also reduced to a minimum. No content is ever lost as we always keep a copy of the original email and attachments for you to view in your Momail webmail.
Question:
I can't find my activation code, how do I get a new one?
Answer:
You simply get a new one by going through the registration process again. Click on Get Momail and just follow the instructions.
Question:
What is my login?
Answer:
Your Momail address (based on your mobile phone number) is the same as your username. Eg. your login.
Example: 123456@momail.co.uk
Question:
I've seen other services that can send email from my other accounts to my mobile phone. Is Momail just the same?
Answer:
No, Momail IS an email account. As soon as you've registered, you have an account and can start sending and receiving email to your mobile phone, without your other accounts. The benefits with using Momail is that you now automatically know every other Momail users email address as it is the same as their mobile phone number. Just send them an email by entering thir mobile phone number followed by for example @momail.co.uk.
Question:
Can I only send email to other Momail users?
Answer:
No, you can send an email to ANYBODY in the whole world. Just enter the email address and send, done! One of the benefits with Momail is that you don't need to enter the whole email when sending to another Momail user. Just enter their mobile phone number and send it, done!
Question:
How can Momail be free?
Answer:
We might be a little naive, but we have a vision about allowing everyone access to their e-mail through their mobile. It should be simple, it should work for everyone and it should be cheap to read e-mails in your mobile. Momail is the worlds smallest mobile e-mail and its free. Momail reduces the amount of data with as much as 99 percent, and that means that the cost in data transfer is lowered considerably. (Momail is free, however depending on your mobile service subscription, data transfer fees may be added.)
So how can Momail be free?
The service will be financed through future premium services.
Question:
Is the Momail service depending on which service provider I use?
Answer:
Momail is service provider independant. You only need to be able to browse the internet (to have GPRS/3G activated).
Question:
What happens if the receiver doesn't have a Momail account?
Answer:
Don't worry. If You try to send a Momail to a mobile phone number that's not yet a Momail user, we'll send them an SMS to alert them to activate a Momail account so they also can start using our service.
